What do you do when you’re the last
line of hope for someone in a dire life or death situation? That’s easy; if
you’re Matthew Sanchez, you just terminate the line that connects you to the
person who is begging you for help. Matthew Sanchez was the Albuquerque Fire
Department dispatcher who chose to take a comment personal. Don't get me wrong,
when someone curses at you, it can be tempting to lash out. But when your
employment is geared around responding to people in a crisis, they're not
calling you to wish you a happy
birthday or to speak encouraging words into your life. Mr. Sanchez worked as a
emergency dispatcher for 10 years, so in that time frame, he has handled calls
from diverse crisis situations; so the call from a 17 yr old girl attempting to
get help for her dying friend should have been a cake walk.
Let’s
not bag on Mr. Sanchez entirely, because even though he hung up the phone on
the girl, he was able to dispatch an ambulance to the scene. I believe that Mr.
Sanchez was not in a good space personally; instead of coming to work on that
day, he would have done himself justice to take a personal day. One thing that
I’ve learned in the social field is this; if you don’t take care of yourself,
you’re no good to the people you are suppose to serve. I would rather have a
doctor who has his secretary call me and reschedule my surgery; than to have
that doctor perform the surgery on me, and his mind is on the thousands of
dollars in alimony, he will be paying his soon- to- be ex wife.
Long
story short, TAKE CARE OF YOURSELF! 
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